The challenge of managing performance at scale

One of Deloitte’s member firms with over 10 countries faced a persistent challenge: managing a complex performance evaluation process without a dedicated system. With employees in various roles and accountability levels, performance management relied on Excel templates, which proved inefficient and unscalable.

Key issues included:

• Lack of Standardization: No uniform KPIs, leading to inconsistent evaluations.
• Data Privacy Challenges: A complex user access system requiring IT intervention for folder permissions.
• Low Trust in the Process: The manual approach resulted in inaccurate data and inefficiencies, making it difficult to ensure fairness and transparency.

For years, Deloitte sought a robust and scalable performance management solution, but even a formal tender process yielded no suitable results. Frustration mounted until, in a last-ditch effort, the team explored available tools within Microsoft Teams—where they discovered Teamble.

Why Teamble?

Deloitte was immediately drawn to Teamble’s seamless integration within Teams, which aligned perfectly with their existing collaboration workflows. Additionally, the firm valued:

• User Experience: Employees could access performance management tools without leaving Teams.
• Flexibility: Teamble adapted to Deloitte’s complex role-based KPI structures, including sub-roles within sales and delivery.
• Future Scalability: The platform provided the flexibility to enhance and expand functionality over time.
• Cost Efficiency: Teamble offered a competitive per-user pricing model, making it an economical choice compared to other providers.

Unlike traditional performance management platforms that imposed rigid KPI structures, Teamble empowered Deloitte to customize its evaluation framework, ensuring that employees’ goals were aligned with their unique roles and responsibilities.

Implementation and adoption

The rollout of Teamble at Deloitte was swift and effective. Within three months, every employee had a performance contract with accurate KPIs in place. By the fourth month, Deloitte successfully completed its first performance review cycle—a milestone that had previously been difficult to achieve at scale.

The firm quickly recognized how dramatically the new system streamlined performance tracking:

• Reduced Administrative Burden: Previously, 13 individuals were required to manage the performance process. With Teamble, only two people could administer it efficiently.
• Accurate KPI Tracking: The ability to compare budgets, actuals, and employee KPIs with minimal effort provided newfound clarity and precision.
• Data-Driven Insights: Deloitte is now planning an integration between Teamble and its financial system to enable real-time, seamless data reporting.

Impact: A game-changer for professional services firms

Based on their experience, Deloitte strongly recommends Teamble to any professional services company that relies on collaboration, goal-setting, and performance tracking. The firm believes that organizations with complex role structures—particularly those in consulting, sales, and service delivery—stand to benefit the most from Teamble’s adaptable framework.

Through efficiency, accuracy, and seamless integration, Teamble has transformed performance management at Deloitte, proving to be a critical enabler of employee growth and business success.

Impact in numbers

The implementation of Teamble at Deloitte has delivered measurable efficiencies and improvements in performance management. The transformation is evident in key metrics that showcase the platform’s ability to streamline operations and enhance data accuracy:

• 85% Reduction in Administrative Effort – Previously, 13 individuals were required to manage performance reviews. With Teamble, this has been reduced to just 2 people, significantly improving efficiency and resource allocation.
• 100% KPI Submission Rate – In its first year, every employee successfully submitted their performance contract, ensuring complete goal alignment across the firm.
• 100% 360-Degree Review Completion – The introduction of Teamble enabled seamless performance evaluations, achieving full participation in Deloitte’s structured review process.

By eliminating inefficiencies, automating workflows, and integrating directly into Microsoft Teams, Teamble has empowered Deloitte to enhance performance management at scale, providing valuable, data-driven insights at the push of a button.

Performance management software can help you foster employee engagement

Rethinking your company culture to prioritize employee engagement can seem like a daunting task. Luckily, performance management tools like Teamble allow you to improve employee engagement, build more connected teams, and strengthen performance at your organization with confidence.

Using tools you are already familiar with–Slack and Microsoft Teams–Teamble makes it simple to:

• Provide continuous feedback and recognition in real-time.
• Receive feedback from employees.
• Hold one-on-ones with your employees.
• Develop and distribute surveys.
• Document interactions with your team.
• Document engagement-related metrics.
• Set and view goals
• Establish team rituals

For additional information on how Teamble can help you strengthen your company culture and increase employee engagement, check out our Help feature or give Teamble a try for free.