TEAMBLE TECHNOLOGY INC.
Last Updated: September 22, 2020
This Policy covers the information we collect about you when you use any of our websites (including teamble.com, the “Site”), products and services, or otherwise interact with us, unless a different policy is referenced. We refer to all of our products, services and websites (including the Site) as “Services” in this Policy.
This Policy does not apply to websites that refer to different privacy statements.
Recent updates to this Policy reflect changes in data protection law. In addition, we have worked to make the Policy clearer and more understandable. We may further revise this Policy at any time. If we make any changes, we will post any such changes on this page and revise the ‘Last Updated’ date above.
TABLE OF CONTENTS:
- Who We Are And How To Contact Us
- Lodging A Complaint
- What Personal Information We Collect And How
- How We Use Your Personal Information
- How We Share Your Personal Information
- How We Store And Secure Your Personal Information
- How Long We Keep Your Personal Information
- How To Access And Control Your Personal Information
- Other Important Privacy Information
WHO WE ARE AND HOW TO CONTACT US
Teamble Technology Inc. is the controller of your personal information for the purposes of this Policy.
You can contact us using the following details:
448 W 37th Street Suite 8C
New York, NY 10018
United States of America
+1 (888) 562-3981
You may also contact our Data Protection Officer (DPO) directly at DPO@teamble.com .
LODGING A COMPLAINT
If you would like to make a complaint regarding this Policy or our practices in relation to your personal information, please contact us at: email@example.com.
We will reply to your complaint as soon as we can.
If you feel that your complaint has not been adequately resolved, please note that data protection law gives you the right to contact your local data protection supervisory authority.
WHAT PERSONAL INFORMATION WE COLLECT AND HOW
We collect information about you in a number of ways described below.
Information you provide to us:
- When you sign up for our Services, set preferences, modify your profile or make purchases through the Services, we will collect yourname,email address,phone number,fax number,billing address,postal address,username,password,job title,demographic information (such as your gender pronoun and occupation), as well asany other information you directly give us through the Services.
- The Services also include our customer support, where you may choose to submitinformation regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to providecontact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
(together, “Identity Data”).
Information submitted by you through your use of the Services:We collect information that you input into the Services or otherwise provide directly to us. This includes information that you post, send, receive and share as part of the Services, such as feedback, development goals, and participation in ‘pulse check’ surveys (“Usage Data”).
Payment information:We collect certainpayment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, includingname and contact information, upon choosing a paid offering. You might also provide payment information, such aspayment card details, which we collect via secure payment processing services (“Payment Data”).
Information we source from others: We may receiveinformation about you from other sources. We may combine this information with the information we collected directly from you or through your use of the Services.
Information collected through hosting platforms:Many of our Services integrate with other online platforms (such as Slack and Microsoft Teams, collectively referred to as "Platforms"). When adding the relevant Services to the Platforms, we request permissions which allow sharing of information such asaccount and profile information or settings of the relevant Platform (“Platform Data”).
Information collected by automated means: We will automatically log information about the device you use to access the Services. This may include information aboutcomputer operating system type,browser type,browser language,the website you visited before browsing to our Site, pages you viewed,how long you spent on a page,access times andinformation about your use of and actions on our Site(“ Technical Data”).
Cookies: We will collect information using ‘cookies’. Cookies are small data files stored on your hard drive by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs. Either we or our affiliates and authorized service providers may also use ‘beacons’, which are small files embedded onto the pages of our Site. Beacons are used to identify each of our pages in order to be analyzed by our system tools. You have control over which cookies and beacons we are allowed to collect from you through your web browser settings. For more information, please visit www.allaboutcookies.com(“Cookie Data”).
Anonymous data: We will collect “Anonymous Data”, which is data and information that does not permit you to be identified or identifiable, either alone or when combined with any other information available to a third-party. We may create Anonymous Data from the data that we receive about you and other individuals whose data we collect. Anonymous Data might include analytics information and information collected by us using cookies and other third-party software, such as software that monitors how you and other users interact with our site.
HOW WE USE YOUR PERSONAL INFORMATION
We will only use your personal information for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will update this Policy and we will explain the legal basis which allows us to do so.
In respect of each of the purposes for which we use your personal information, data protection law requires us to ensure that we have a ‘legal basis’ for that use. Most commonly, we will rely on one of the following legal bases:
- Where we need to perform our contractual obligations to you (“Contractual Necessity”).
- Where it is necessary for our legitimate interests, and fundamental rights do not override those interests (“Legitimate Interests”).
- Where we need to comply with a legal or regulatory obligation (“Compliance with Law”).
- Where we have your specific consent to carry out the processing for the purpose in question (“Consent”).
Generally, we will not rely on your Consent as a legal basis for using your personal information other than in the context of marketing communications.
Categories of personal information
Create and manage your account to use the Services.
- Identity Data
- Usage Data
- Platform Data
Process your payments for the Services.
- Identity Data
- Platform Data
- Payment Data
Compliance with Law.
Prevent fraud and protect our Services.
- Identity Data
- Platform Data
- Technical Data
Legitimate Interests – we have a legitimate interest in ensuring the ongoing security and proper operation of our Services and associated IT services and networks.
Troubleshooting and customer support.
- Identity Data
- Usage Data
- Platform Data
- Technical Data
Operate, monitor and improve our Services.
- Platform Data
- Technical Data
Legitimate Interests – we have a legitimate interest in monitoring and ensuring the proper operation of our Services, and in improving our Services to deliver a better experience to you and our other customers.
Send marketing communications to you.
- Identity Data
- Platform Data
- Cookie Data
Legitimate Interests – we have a legitimate interest in providing you with updates on our Services and related offers where you have purchased or shown interest in similar services from us.
Where we need to process your personal information either to comply with law or to perform our contractual obligations, and you fail to provide that information when requested, we may not be able to provide you with all functionalities of the Services.
HOW WE SHARE YOUR PERSONAL INFORMATION
The md-table below describes who we may share your personal information with and why we share it.
Where we do so, we always ensure that the recipients of your personal information have signed up to robust provisions to ensure the security and integrity of your personal information.
Category of recipients
Reasons for sharing
Other users of the Services.
You can create content on the Services which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select.
For example, when you send a direct feedback to a teammate on the Services, we display your profile picture and name next to your feedback so that the recipient with access to the feedback can understand who sent the feedback.
Your employer and/or IT administrator.
If you register or access the Services using an email address with a domain that is owned by your employer or organization, and such organization wishes to establish an account or site, certain information about you including your name, profile picture, contact information, content and past use of your account may become accessible to that organization’s administrator and other Service users sharing the same domain.
If you are an administrator for a particular site or group of users within the Services, we may share your contact information with current or past Service users, for the purpose of facilitating Service-related requests.
Our services providers.
We may share your personal information with our service providers that help us operate our Services by providing a range to services to us, such as:
- Cloud computing, data storage, hosting, backup and IT maintenance (such as Amazon Web Services Inc.);
- Customer success and customer support (such as Zendesk Inc.);
- Payments processing (such as Stripe Inc.); and
- Transactional e-mail notifications of our services and communications (such as Twilio Inc.).
Our professional advisers.
We may share your personal information with our lawyers, bankers, auditors and insurers where necessary for them to provide professional advice to us.
Data protection authorities.
In certain circumstances, we may be under an obligation to share your personal information with data protection authorities in some territories, for example to report on our data processing activities.
Other public authorities.
We may also be under an obligation to share your personal information with other public authorities under certain circumstances to comply with applicable law, for example in connection with our tax reporting.
In the event of a sale of our business.
We may share your personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets.
We are a U.S.-based company. Although we do not have an establishment within the European Economic Area (“Europe”), because we target the Services at individuals who are located in Europe, European data protection laws apply to us.
For this reason, we take appropriate steps to ensure that when we process your personal information, we do so in accordance with European data protection laws.
In addition, where we transfer your personal information to any recipients outlined above, we also take appropriate steps to ensure that we have implemented appropriate safeguards in accordance with European data protection laws to ensure that such protection is maintained and is not undermined as a result of that disclosure. These may include the following:
- Adequacy decision: We may transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission. For further details, please see here.
- Model Clauses: We may use specific contracts approved by the European Commission, which give Personal Data the same protection it has in Europe. For further details, please see here. If you wish to obtain further details of those contractual arrangements, please contact us at firstname.lastname@example.org.
HOW WE STORE AND SECURE YOUR PERSONAL INFORMATION
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
We limit access to your personal information to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.
We have put in place procedures to deal with any actual or suspected breach of your personal information, all of which our employees are informed and trained on. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your personal information.
We use data hosting service providers in the United States to host the information we collect about you.
While we implement safeguards designed to protect your personal information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
We also urge you to take additional steps on your own to safeguard and maintain the integrity of your information. For example, you should never share your account or login information with other people and be sure to sign off when finished using a shared or public computer.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We will only retain your personal information for so long as we reasonably need to use it for the purposes set out above, unless a longer retention period is required by law (for example for regulatory purposes).
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, we will securely store your information and isolate it from any further use until deletion is possible.
- Account information:We retain your account information for as long as your account is active, and for a reasonable period thereafter in case you decide to re-activate the Services.
- Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services. For example, we continue to display the feedback you sent to your teammates that received them.
- Managed accounts: If the Services are made available to you through an organization (e.g. your employer), we retain your information for as long as required by the administrator of your account.
- Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your Teamble account. We also retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was collected.
HOW TO ACCESS AND CONTROL YOUR PERSONAL INFORMATION
Below is a summary of the rights available to you when it comes to your information, how to exercise them and any limitations.
Your rights:Under certain circumstances, you may have the right to:
- Request access to your personal information. This enables you to receive a copy of the personal information we hold about you, and to check that we are lawfully processing it.
- Request the correction of your personal information. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request the erasure of your personal information. This enables you to ask us to delete or remove your personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to the processing of your personal information. This right exists where we are relying on a ‘Legitimate Interests’ as the legal basis for our processing, and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information . This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information. We will provide to you, or a third-party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw your consent. This right only exists where we are relying on your express Consent to process your personal information. If you withdraw your Consent, we may not be able to provide you with access to some functionalities of our Services. We will advise you if this is the case at the time you withdraw your consent.
Exercising your rights:You can exercise some of the rights detailed above by logging into the Services and using settings available within the Services or your account. Where the Services are administered for you by an administrator, you may need to contact your administrator to assist with your request. For all other requests, you may contact us to request assistance. When you make any request in respect of your personal information, we may need time to investigate and facilitate your request. If there is delay in actioning your request, we will restrict any further use of your information until the request is honored, provided your administrator does not object (where applicable). We may need to request additional details from you to help us confirm your identity and ensure your right to access your personal information. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Your rights may be limited in certain cases: For example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. Where you have asked us to share data with third-parties, for example by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Deactivating your account: If you no longer wish to use our Services, you or your administrator may deactivate your account with us in your account settings. If you are unable to deactivate an account through your account settings, please contact us. Please be aware that deactivating your account does not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see above.
Opting out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email or by contacting us to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings. You may be able to opt out of receiving personalized advertisements from other companies who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising. For more information about this practice and to understand your options, please visit: www.aboutads.info, www.optout.networkadvertising.organd www.youronlinechoices.eu.
Cookie controls: Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust. Please consult the documentation that your browser manufacturer provides to help with cookie management in their product. If you remove or reject our cookies, it could affect how our Site works for you.
Send "Do Not Track" Signals: Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our Services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving marketing from us as described above.
OTHER IMPORTANT PRIVACY INFORMATION
California Consumer Privacy Act (CCPA) Notice for California residents:
Effective January 1, 2020, the California Consumer Privacy Act (CCPA) allows California residents to request from a business that collects personal information to give consumers access to and/or deletion of the personal information collected. Terms used in this CCPA Notice but not defined here will have the same meaning as defined under the CCPA.
- Teamble does not sell your personal information to third parties.
- Teamble discloses personal information for business purposes only.
Categories of personal information collected and disclosed. The categories of personal information collected and disclosed to third parties for business purposes by Teamble are listed in the “What We Collect” section of this Policy.Your rights under CCPA. If you are a California resident using the Services, you have the following rights:
- Business purposes can include such things as: providing our Services, maintaining and servicing accounts, providing customer service, processing or fulfilling orders and transactions, performing analytics and quality control, auditing transactions, researching and testing features and improvements, detecting and preventing fraud and security incidents, debugging or repairing technical errors, and marketing our Services.
- Teamble may share or allow third parties to collect personal information through our Services for business purposes we’ve described in this Policy.
- To request the categories of personal information that the business collected about you.
- To request the categories of personal information that the business disclosed about you for a business purpose.
- To request deletion of the personal information it has collected from you, subject to certain legal exceptions. For example, when the personal information is necessary to complete a transaction request or to comply with a legal obligation, Teamble may claim an exemption to deletion of your personal information.
- The right to be protected from discrimination for exercising your CCPA rights. Businesses are prohibited from discriminating against you for exercising your rights under the CCPA, including by: (A) denying you goods or services; (B) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (C) providing you with a different level or quality of goods or services; or (D) suggesting that you will receive a different price, rate, level, or quality of goods or services. Nothing prohibits a business from charging a different price or providing a different level or quality of service if the difference is reasonably related to the value provided to the consumer by the consumer’s data.
- Your rights under CCPA may be exempted as permitted under the statute, particularly if you use the Services as an employee or agent under a business account. Teamble expressly reserves all rights to claim legal exemptions permitted under the CCPA.
For additional information about this CCPA Notice or to submit a CCPA request, please contact us via mail, e-mail or phone number listed below in the Contact Information section.
California Online Privacy Protection Act
In compliance with CalOPPA, we have hereby posted this conspicuous Policy to the public, indicating the personal information being collected and the manner in which it may be disclosed and with whom. Accordingly, our users may visit our Site using anonymous browsing, this Policy linked in our home page, with the link including the word ‘Privacy’ or similar. We also comply with Policy change notification to our users, and provide mechanisms that allow our users to manage their personal information and personal information.
European Union General Data Protection Regulation (GDPR)
As of April 2nd, 2020, Teamble is GDPR compliant in how we handle customer data. We have taken the following steps to ensure we’re compliant with the GDPR.
- We have updated our Terms of Service to support Explicit Consent and Opt-Out.
- We have appointed a dedicated Data Protection Officer (DPO) to handle a variety of issues in accordance with the GDPR requirements. To communicate with our Data Protection Officer, please email DPO@teamble.com.
- We have implemented some compliance measures to make it easy to handle requests such as deletion or update requests of your personal information. To do so, simply e-mail email@example.com your request.
- We have conducted more awareness and training with our team around data protection and incident response on potential issues like data breaches.
- We have thoroughly audited all of the services that we use to ensure that they are either GDPR-compliant or don’t gain access to personal information. For the third-party services that do handle your personal information, we have been diligent to only allow the minimum amount of critical information required to use the service.
Our policy towards children
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.
If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at firstname.lastname@example.org. We will acknowledge your email within ten business days. Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third-party. We aim to resolve critical issues within one month of disclosure. Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Teamble service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
While researching, we’d like you to refrain from:
- Distributed Denial of Service (DDoS)
- Social engineering or phishing of Teamble employees or contractors; and
- Any attacks against Teamble’s physical property or data centers.