The challenge of managing diverse roles and remote feedback culture

As a leading IT company with a remote-first workforce, MacPaw faced significant challenges in managing performance reviews and relaunching its feedback culture. With 200 unique job profiles, each requiring distinct competency-based assessments and development recommendations, the company needed a solution that was:

• Scalable and flexible to accommodate highly customized performance reviews.
• Seamlessly integrated into Slack, their primary communication platform.
• User-friendly and well-designed, in line with MacPaw’s emphasis on intuitive digital experiences.

Additionally, following the Russian invasion of Ukraine in 2022, MacPaw’s shift to remote work intensified the need for a one-click, easy-to-use feedback system to sustain company culture and employee growth.

Why Teamble?

Initially, MacPaw considered building its own Slack-based performance management platform. However, while exploring the Slack app directory, the company discovered Teamble, which provided a pre-built yet highly customizable solution.

During the evaluation process, MacPaw reviewed 25+ vendors, including industry leaders like SAP, 15Five, Lattice, Reflektive, and Leapsome. Ultimately, Teamble stood out due to its:

• Seamless Slack integration, aligning with MacPaw’s workflow.
• Competency-based review system, mirroring MacPaw’s approach to structured assessments.
• High level of flexibility, allowing customization of reviews, goals, learning management flows, and feedback processes.

Implementation and Adoption

Since adopting Teamble, MacPaw has successfully relaunched its feedback culture, embedding real-time feedback into its day-to-day operations. The transition has provided:

• An intuitive, one-click feedback system, making it easier for employees to engage in meaningful conversations.
• Competency-driven insights, ensuring that performance reviews remain structured, actionable, and aligned with career development goals.
• A scalable, user-friendly platform, replacing the need for a custom-built internal tool.

Looking ahead, MacPaw envisions an even more data-driven approach to feedback and reviews, with deeper analytics guiding employee development. The company is particularly excited about:

• New instant feedback features, making feedback exchanges even more seamless.
• Advancements in review processes, development planning, and learning management to further enhance employee growth.
• Improvements in technical stability.

Impact in numbers

The results speak for themselves—MacPaw’s adoption of Teamble has led to:

• 22X increase in feedback exchanges since launch, demonstrating a cultural shift toward continuous feedback.
• A streamlined, competency-based performance management system, reducing administrative overhead while maintaining depth in skill assessments.
• Greater alignment between performance reviews and learning management, supporting long-term employee development.

Performance management software can help you foster employee engagement

Rethinking your company culture to prioritize employee engagement can seem like a daunting task. Luckily, performance management tools like Teamble allow you to improve employee engagement, build more connected teams, and strengthen performance at your organization with confidence.

Using tools you are already familiar with–Slack and Microsoft Teams–Teamble makes it simple to:

• Provide continuous feedback and recognition in real-time
• Receive feedback from employees
• Hold one-on-ones with your employees
• Develop and distribute surveys
• Document interactions with your team
• Document engagement-related metrics
• Set and view goals
• Establish team rituals

For additional information on how Teamble can help you strengthen your company culture and increase employee engagement, check out our Help feature or give Teamble a try for free.